Assessing Service Quality
Satisfying the Expectations of Library Customers, 2nd Ed
A classic book is brought up to date as the authors integrate the use of technology into the customer experience and offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals,
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Produktdetails
Weitere Autoren: Altman, Ellen
- ISBN: 978-0-8389-1021-4
- EAN: 9780838910214
- Produktnummer: 5968307
- Verlag: ALA Editions
- Sprache: Englisch
- Erscheinungsjahr: 2010
- Seitenangabe: 224 S.
- Masse: H28.0 cm x B21.0 cm x D1.2 cm 560 g
- Auflage: 2. Auflage
- Abbildungen: Paperback
- Gewicht: 560
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