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Peter Hernon

Delivering Satisfaction and Service Quality

A Customer-Based Approach for Libraries

Buch

A step-by-step process for identifying needs, improving service quality, evaluating customer satisfaction, and implementing a service plan that keeps patrons in the library.

CHF 66.00

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Produktdetails

Weitere Autoren: Whitman, John R.
  • ISBN: 978-0-8389-0789-4
  • EAN: 9780838907894
  • Produktnummer: 1683087
  • Verlag: ALA Editions
  • Sprache: Englisch
  • Erscheinungsjahr: 2000
  • Seitenangabe: 200 S.
  • Masse: H28.0 cm x B21.0 cm x D1.1 cm 504 g
  • Abbildungen: Paperback
  • Gewicht: 504

53 weitere Werke von Peter Hernon:

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Improving the Quality of Library Services for Students with Disabilities
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Public Access to Government Information
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The Next Library Leadership
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Viewing Library Metrics from Different Perspectives
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An Action Plan for Outcomes Assessment in Your Library
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Library Leadership in the United States and Europe
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Federal Information Policies in the 1980's
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Research Misconduct
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Managing with Data
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Assessing Service Quality
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United States Government Information Policies
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United States Scientific and Technical Information Policies
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Library and Information Science Research
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Linking the U.S. National Technical Information Service with Academic and Public Libraries
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Evaluation and Library Decision Making
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Service Quality in Academic Libraries
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Statistics (REV)
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Statistics for Library Decision Making
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Comparative Perspectives on E-Government
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Convergence and Collaboration of Campus Information Services
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Research Misconduct
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Assessing Service Quality
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A Terrible Thunder
A Customer-Based Approach for Libraries
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Getting Started with Evaluation
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Assessing Service Quality
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Library and Information Science Research
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Getting Started with Evaluation
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Shaping the Future
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The Great Rescue
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Records Management and the Library
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Financial Management in Academic Libraries
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Listening to the Customer
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Academic Librarians as Emotionally Intelligent Leaders
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Higher Education Outcomes Assessment for the Twenty-first Century
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Statistics
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Engaging in Evaluation and Assessment Research
A Customer-Based Approach for Libraries
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Terrible Thunder, 2nd Edition
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Great Rescue
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Federal Information Policies in the 1990s
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Evaluation and Library Decision Making
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Service Quality in Academic Libraries
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U.S. Government on the Web
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United States Government Information
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Depository Library Use of Technology
A Customer-Based Approach for Libraries
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Comparative Perspectives on E-Government
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Making a Difference
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The Great Rescue
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Government Publications
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8.4
A Customer-Based Approach for Libraries
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Reflecting on the Future of Academic and Public Libraries
A Customer-Based Approach for Libraries
Ebook (EPUB Format)
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Records Management and the Library
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Outcomes Assessment in Higher Education
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Revisiting Outcomes Assessment in Higher Education
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