The Ism Method Version 3
For over 20 years IT Service Management (ITSM) has been considered globally accepted best practice. The industry experts of this century agree on its value. Why then do some ITSM implementations fail to succeed? Research has concluded that often, the reason for this is a lack of executive commitment. One of two scenarios is common; 1) failed attempts to gain executive support or 2) failure to retain support over time. A corporate environment where the need to change is not demonstrated at the highest levels within the organization erodes the momentum created during the initial implementation and creates diminishing returns. The required c…
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Produktdetails
- ISBN: 978-0-11-708106-2
- EAN: 9780117081062
- Produktnummer: 23768875
- Verlag: Van Haren Pub
- Sprache: Englisch
- Erscheinungsjahr: 2012
- Seitenangabe: 2 S.
- Masse: H17.3 cm x B24.1 cm x D2.4 cm 894 g
- Gewicht: 894
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