Tim Webb

Level 3 Customer Service Specialist

Buch

Level 3: Customer Service Specialist is the fourth in a series of Apprenticeship Companion books. The Apprenticeship Companion series is designed to support apprentices studying towards the End Point Assessment (EPA) in their chosen subject.The books are easy to read and theories and hypotheses are explained in a plain and straightforward manner.The books are designed to match the modules of study in the apprenticeship standard and make selective, independent, study very straightforward.These books will become a valuable point of reference not only whilst studying for an apprenticeship, with many areas of support and guidance appropriate and… Mehr

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Produktdetails

ISBN: 978-1-78963-286-6
EAN: 9781789632866
Produktnummer: 38528261
Verlag: The Choir Press
Sprache: Englisch
Erscheinungsjahr: 2022
Seitenangabe: 250 S.
Masse: H23.4 cm x B15.6 cm x D1.3 cm 386 g
Abbildungen: Paperback
Reihenbandnummer: 4
Gewicht: 386

Über den Autor

Tim Webb studied Hospitality Management at The Colchester Institute before becoming a Lecturer in Hospitality and Management, gaining a Cert Ed and a PGCE along the way. With over thirty years' experience in the design, development and delivery of learning across all age ranges and in all settings, that experience has been invested into this Companion book to support the Level 5; Operations / Departmental Manager Apprenticeship. Tim is a Fellow of the Institute of Leadership and Management and the British Institute of Innkeeping.